Urban Sanctuary Beauty Therapy & Day Spa
Urban Sanctuary Beauty Therapy & Day Spa respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 2020.
This Privacy Policy explains how we collect, use, store, and protect your personal and health information.
Information We Collect
We may collect the following types of information:
- Personal information such as your name, contact details, date of birth, and appointment history
- Health-related information provided through consultation forms, including medical conditions, allergies, medications, pregnancy status, and skin concerns
- Information you provide when making an online booking, completing a contact form, or purchasing products
- Website usage information, such as analytics data
How We Collect Information
We collect information directly from you when you:
- Make an appointment or booking (online or in person)
- Complete a consultation form
- Contact us through our website or other communication channels
- Purchase products through our website
We may also collect limited website usage data through analytics tools.
Why We Collect Information
We collect and use your information for the following purposes:
- To assess treatment suitability and provide services safely
- To manage bookings, appointments, and client records
- To communicate with you about your appointments, services, or enquiries
- To meet legal, professional, and record-keeping obligations
- To improve our website and services
Providing health information is voluntary; however, choosing not to provide relevant information may affect our ability to safely provide certain treatments.
Consultation Forms & Health Information
When you complete a consultation form, you may provide personal and health-related information necessary for treatment safety and care.
This information is:
- Collected directly from you
- Used solely for treatment, safety, and record-keeping purposes
- Stored securely within our client management system
- Accessible only to authorised staff involved in your care
We do not share health information with third parties unless required by law or with your consent.
Storage and Security of Information
We take reasonable steps to protect your personal and health information from loss, misuse, unauthorised access, or disclosure.
Information is stored securely within our client management and booking systems and accessed only by authorised personnel.
Disclosure of Information
We do not sell or trade your personal information.
We may disclose information:
- Where required by law
- Where necessary to prevent a serious threat to health or safety
- With your consent
Online Orders and Payments
When you place an order through our website, your payment is processed securely by a third-party payment provider (such as Stripe).
We do not store or have access to your full credit card details.
Contact Forms
If you submit a contact form on our website, we use the information provided to respond to your enquiry. Providing contact details is optional; however, if you do not provide them, we may be unable to respond.
Website Analytics
We use website analytics tools (such as Google Analytics) to better understand website traffic and usage.
Analytics data may include information such as:
- Pages visited
- Time spent on the site
- General location (e.g. country or region)
This information does not personally identify you.
Your Rights
You have the right to:
- Request access to your personal or health information
- Request correction of any information you believe is inaccurate
To request access or correction, please contact us using the details below.
Retention of Records
Client records are retained securely in accordance with legal and professional requirements.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
Urban Sanctuary Beauty Therapy & Day Spa
Phone: (04) 471-1144
Email: hello@urban-sanctuary.